Background Image

Waddle FAQs

Some popular answers

Hey there! @getwaddle if you've got more questions and we'll do our best to answer.

  • How much working capital can I get?

    When you first apply to Waddle, you'll be given a credit limit and shown how much you can borrow based on your business' current situation. Waddle has a fluid credit limit, meaning the more you use Waddle, the higher your credit limit will go. Our pre-set maximum credit limit is $800,000, with no minimum loan amount required for each new client; however, it is possible for this limit to be increased over time as your financing needs change. You can login to your account at any time to view how much is available to draw down- simply hit the 'Draw Down' button and funds will appear in your bank account.

  • Why do you need to connect to my accounting software?

    Since our service is fully automated, we are able to offer you a quick self-service solution to help you with your business cash flow needs. In order to do that, we require that you have at least several months of ongoing accounting and invoicing activity logged in your accounting software, as well as have bank feeds enabled. This way, we can easily assess your business without bothering you with a long application process.

  • How is Waddle different from other online lenders?

    Waddle offers a solution similar to factoring in some ways, but very different in others. As with factoring, Waddle provides funding against your outstanding invoices so you don't have to wait weeks, or even months, to get paid for a product already delivered or a service already provided. Unlike factoring solutions, your clients are never contacted or hassled by us and you'll never have the paperwork headaches that go with factoring. It's intuitive and simply a better way to fund your growth.

  • Can I partner with Waddle?

    If you're an accountant, bookkeeper or finance broker, we have specific programs to help you offer the Waddle service to your clients. Email team@waddle.com.au for more information or create a partner account.

Account setup

  • How do I apply for a Waddle Business Loan?

    Simply select your accounting app from the homepage and you'll be prompted to login (don't worry, we never see your passwords). Once you link your accounts, Waddle will assess your business data within second to determine whether we can offer you a loan. You can login to your account at any time to view how much is available to draw down- simply hit the 'Draw Down' button and funds will appear in your bank account.

  • Which online accounting providers are currently supported?

    We currently support MYOB AccountRight, MYOB Essentials, QuickBooks Online and Xero. Our Waddlers are currently working to link Saasu and Reckon One. If we don't support your accounting application, please email your current accounting software provider to request that Waddle be enabled.

  • What happens after I link my accounts to Waddle?

    Waddle is so advanced that within seconds we calculate a 'borrowing base' (the total amount of eligible collateral), based on your business' data. You are then instantly shown your loan offer for review and acceptance. Once you accept the terms you will be taken straight into your Waddle dashboard to complete the rest of your account setup. At this point, you can begin requesting funds, but don't worry- your offer is not yet set in stone, and you're not obligated to take a loan.

  • How long after I accept my offer will I receive funds?

    Waddle aims to deliver funds to your account within 48-72 hours. Of course, there are some formalities we need to take care of first. The Waddler team will need review your credit, collect your identification and send you loan documents to be signed. If everything stacks up you'll be notified, and you'll be able to request your first drawdown.

  • Why do I need to change my banking details for customer payments?

    Let's be clear- you're not required to direct all of your customer payments to your designated, personalised Waddle bank account. During your account setup, you select which customers you wish to include in your ongoing financing arrangement. This forms the base we use to calculate what you can borrow at any given time. Waddle makes most its funding decisions based on your daily, weekly and monthly invoicing cycle. Payments that come in from customers are used to balance out your credit line. Waddle only retains enough funds to balance your account if your total invoice level gets too low- everything else is sent back to you that day.

  • What are Waddle Feeds & Bank Feeds?

    Waddle is Australia's first non-bank lender to offer a transaction feed that automatically syncs your loan data with your accounting application. This means the end of manual entry and pesky statement downloads. The 'Waddle Feed' is identical to the Bank Feed that you might already be receiving in your accounts To enable the Waddle Feed, please contact your online accounting provider.

Privacy & security

  • Will Waddle ever contact my customers?

    Put simply, no. Waddle is a 100% confidential funding service. We've worked hard to ensure that we're providing you with a financing solution that provides minimal-to-no disruption to your business.

  • What does Waddle do with my data?

    Waddle uses your data for two main reasons. Firstly, to automate the application process, removing the need to fill out any pesky forms and providing you with an instant loan offer. Secondly, to monitor your business activity, allowing us to offer you a revolving line of credit and remain 100% paperless. As your business grows, our credit line automatically grows with you- without this link to your accounts, we simply cannot offer you this amazing service.

  • Does Waddle share my company data with anyone?

    Waddle takes every precaution not to share your data with anyone or any company that will use it for any other reason than what's needed by Waddle to provide loan facilities. That being said, we do need to share some of your information to credit reporting agencies and ASIC to allow us to verify your details. You can check out our privacy policy for more details.

  • How does Waddle protect my data?

    Protection of your data is critical to us. Waddle uses the same encryption technology that banks currently use. Any data that we store is protected by Amazon Web Services, the same service used by leading brands such as Kelloggs, Suncorp Bank, Vodafone, Adobe, Phillips and more. If you wish to know more about our data protection, please email team@waddle.com.au.

Loan details

  • How do I know how much I can borrow & how can I request funds?

    Simply login to your Dashboard and view the 'Funds Available' tile, displayed on the left-hand side. Once you're ready to draw down, select 'Draw Down Funds' at the bottom left of the page, type in the amount you want, and hit 'Send'.

  • How often can I drawdown funds?

    You can draw down funds as often as you like; however, if you have had payments come in from customers, you'll need to reconcile these first so Waddle knows exactly how you're travelling. Your Unreconciled Transactions are displayed on the far-right tile of your dashboard. Don't worry- once you apply these payments in your accounting software, they will be reflected instantly in Waddle.

  • How do you determine how much I can borrow?

    Once you link your accounting application, Waddle calculates a 'borrowing base' (the total amount of eligible collateral) based on your business' data. Waddle then establishes a line of credit to the business (typically 80-85% of the borrowing base). So, let's say you have $100,000 outstanding to you at any one time- you'll be eligible to borrow up to $80,000 against this amount.

  • How is interest calculated?

    Interest is calculated daily on your outstanding balance and applied to your loan account on the last day of each calendar month.

  • Are there any loan terms or set repayments?

    Put simply, no. Waddle is a revolving line of credit, meaning that you are free to draw down and repay as often as you like. There is no fixed repayment period unless your asset level (invoicing) gets too low. In an ideal situation, in which you were producing invoicing above a certain level, you'd never be required to repay the Principal Loan Amount- unless you wanted to reduce your interest charge. You would simply keep accumulating interest charges on the outstanding balance. This is designed to help you with cash flow.

Repayments

  • How does Waddle apply payments it receives from my customers?

    Proceeds from your selected Accounts Receivable are to be directed into a Waddle-controlled account (held in your name) and are applied to the balance of your credit line. You can also make payments to reduce your loan account at any time.

  • Can I make payments to Waddle to reduce my loan balance?

    Yes, absolutely. In fact we encourage you to make repayments, as this will reduce your interest charges. You may even get selected for a Waddle discount on fees if you're a good payer.

  • How do I know what payments Waddle is receiving from my customers?

    All payments received from your customers are reflected the same day on your Waddle dashboard, just like you'd normally see with your bank. If you have 'Waddle Feeds' enabled in your online accounting software, these transactions will show up automatically for simple reconciliations. If your current accounting provider does not support Waddle Feeds, you should contact them to get it enabled. Waddle accepts your customer payments via EFT and Cheque. Upon account setup, you will be provided with these details.

People     Waddle

  • I came across Waddle and recommended it to my client, the whole process from applying for the facility and to the draw down stage was so straight forward. My client still has control of his own customers, and any time we have had a question there has always been someone there to help. I highly recommend this product.

    Avatar
    Cleo Litsas
    KCL Business Services

Official integrations

Xero + Waddle

Waddle integrates with Xero's accounting software. Learn more or view Waddle on the Xero marketplace.

QuickBooks + Waddle

Waddle integrates with MYOB AccountRight. Learn more or see how it works here. View the MYOB listing.

QuickBooks + Waddle

Waddle integrates with QuickBooks Online. Learn more or view Waddle on the QuickBooks App Store.